On behalf of a client, a leading insurance company, we are looking for a Technical Assistant to join their team. a Technical Assistant’s main responsibilities consist of reviewing and analyzing claims, performing internal assessments for property and motor claims, and/or assigning assessments to external assessors. The professional will have to combine emotional intelligence and technical skills with strong knowledge regarding the assessment of a claim’s value. The Company’s aim is to manage and settle any claim within 24hrs.

Position’s Duties and Responsibilities

• Performing detailed assessments for damaged property / vehicles
• Guiding customers through the technical part of their claim
• Preparing claim folders
• Inputting data into claims systems and ensuring that all necessary documentation is included in the claim folder
• Liaising with service providers, monitoring and evaluating service levels
• Liaising with clients and their representatives and third parties
• Participating in training and coaching sessions for Continuous Learning and Development

Position’s Requirements

• University degree in Automotive Engineering or studies in a related field
• Excellent verbal and written communication skills in English and Greek
• Computer literacy (MS Office:  Word, Excel, Power Point etc.)
• Ability to work effectively, efficiently and to embrace changes involving technology
• Excellent interpersonal skills and pleasant personality
• Ability to work under pressure
• Active listening and critical thinking
• Sound judgment and attention to detail
• Self-discipline and able to meet deadlines
• Patience and ability to deal with difficult customers and respond to technical questions
• Good judgment showing logical decision making, and a “hands on” approach

Tagged as: insurance, technical assistant